RETURNS & EXCHANGES

We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority. 

You can reach a member of our team through the CONTACT US FORM or by emailing us at support@hpdiscounts.com

Cancellation Policy

You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.

Returns Policy

You have 15 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your order back. 

Please allow 5-10 business days for your refund to be fully processed by your financial institution. 

Exchange Policy

We offer FREE exchanges in the form of store credit for issues related to sizing. Please reach out to our customer support team in order to process an exchange.

Frequently Asked Question

Is Ember really easy to use for spontaneous moments?

Absolutely! Ember is designed for instant fun—no setup, no planning. Just pick it up, give it a spin, and let the moment unfold. Whether you have five minutes or a whole evening, it fits perfectly into spontaneous romance.

Can this actually help bring back the spark in our relationship?

Yes 💕 Ember encourages laughter, closeness, and playful interaction—three powerful ingredients for reconnecting. By taking the pressure off “planning romance,” it helps couples relax, have fun, and rediscover each other naturally.

What kind of playful icons are on the spinner?

Each icon represents a lighthearted, intimate, or flirty activity designed to boost connection and keep things exciting. The activities are fun, inclusive, and meant to spark joy—not awkwardness—making every spin feel like a mini adventure together.

Is Ember suitable for all couples?

Definitely! Whether you’re newly dating, long-term partners, or married for years, Ember adapts to your vibe. You decide how playful or romantic each spin becomes—it’s all about what feels right for you.